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FAQ

Once your order is fulfilled, your tracking number will be emailed to you. If you have NOT received or need help finding your tracking number. Please Contact us at info@zmenainc.com we can help you find it! NOTE: Login into you Zmena Inc. Account, Click " Track Order" and you should be all set :)
We’re sorry for the in convents! Based on our product process time, we do NOT accept any changes | cancellations after your order is placed.
As a small business our styles are released in limited quantities. Please contact us at info@zmenainc.com and we’ll notify you ASAP :)
• Hang Dry • Do Not Bleach • Do Not Iron • Hand Wash OR Machine Wash (Delicate) We also provide you with a garment laundry mesh bag for long-term durability.
• YES! Gifts for yourself, gifts for others, gifts for special occasions, whatever you got planned, we are here to make your life easier! (for gift inquires please contact us before you place your order) • All Zmena Inc. orders are wrapped and placed in Eco- friendly, Recyclable and Discreet Packaging.
Please note after your item has been scanned, shipped or marked delivered by USPS, UPS or DHL we are no longer responsible for your merchandise after it’s left our warehouse. • You are now liable for any lost/missing OR stolen items. Need help finding your order tracking number? • Please feel free to contact us at info@zmenainc.com
• Items MUST be Unworn | Unwashed | Scent/Odor free | Shipped with original tags/packaging • Items MUST be returned within 30 days from the date of delivery. • Items received after 30 days will be rejected. These Items will then be re-sent to you at a cost. • Buyers are responsible for any return label cost/shipping. • All returns will be issued in the form of a digital gift card. Where to ship your items? • Please contact us to info@zmenainc.com for more details. What items are Nun-Refundable? • Accessories/Jewelry • Intimates • Lingerie • Harness Collection • BDSM/Sex Toys • Nipple-Covers • Final Sale Items. PLEASE NOTE WE DO NOT ISSUE RETURNS USING ORIGINAL PAYMENT METHOD.
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